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Frequently Asked
Questions.

My order is a gift- can I ship it directly to my friend’s house?

Your friend is lucky to know someone with such great taste! We can send your package without pricing included in the box, just leave us a comment in the “Notes” section as you are placing your order. Your friend won’t know how much you spent on them (or how little…).

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How should I care for my clothing?

Always read the care label/washing instructions before washing your clothes for the first time. We recommend washing everything under 40 Celsius. Do not tumble dry or iron garments unless indicated on the care label.

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What if it’s been more than 10 business days and I still have not received a fulfilment notice email?

The item you have ordered may be on backorder (oh no!) If you still have not received an email from us, please email shop@beavertails.com.

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What if an item is backordered?

You will be notified by email with an approximate date of arrival. You will be able to decide whether you want to keep your order or get a refund.

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How soft are your clothing items?

Really. Really. Soft.

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What Payment Methods do you accept?

We accept Visa and MasterCard only.

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Will I be charged tax?

We are required to collect sales tax. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.

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Who are the artists behind these awesome designs? They definitely need an award!

Our stuff is nice, eh? Our friends at Main and Local (https://mainandlocal.com/) helped us create “souvenirs that don’t suck” by designing our key chain and air freshener. All clothing items were designed in collaboration with Montreal based companies, HRVST (https://gohrvst.com/), and Dominion Tshirt, our good friends from the other side of the Lachine Canal.

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What if I have a less frequently asked question?

Email us at shop@beavertails.com and one of our busy beavers will get back to you as soon as possible!

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Are you working with real beavers?

Yes. Our office is a dam and our manager is called Beav- he’s also the star of our Instagram page.

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